Shipping policy
At TSHMYYXGS, every order contains more than just a single product. It embodies an imagined form—a dragon, a creature, a claw, another claw, or some strange and intimate object—all of which must arrive intact.
Since our products are exquisite fantasy silicone creations, we place great importance on packaging and shipping. Every order is meticulously prepared before leaving our studio, with a focus on product protection, discreet delivery, and clear logistics tracking.
This guide will detail how TSHMYYXGS handles order processing, international shipping, discreet packaging, logistics tracking, and customs-related matters.
Processing Time
For physical goods, order processing, quality inspection, and secure packaging typically take 2 to 5 business days before shipment.
During this phase, our team inspects the product’s condition, prepares protective packaging, and ensures the order is ready for international shipping.
Please note that custom products, pre-order items, or products requiring special handling may require additional preparation time.
Estimated International Shipping Times
TSHMYYXGS shipments are dispatched from Huizhou City, Guangdong Province, China.
Estimated delivery times may vary depending on the destination country or region, local customs clearance speed, shipping route, weather conditions, and the carrier’s workload.
Estimated shipping times:
United States/Canada: 14 to 20 business days
Europe: 14 to 20 business days
New Zealand: 7 to 12 business days
Asia and Other Regions: 10 to 18 business days
Due to regional cultural or religious differences, products are not shipped to Islamic countries or regions. Thank you for your understanding!
The above are estimated shipping times only. Delays caused by customs inspections, weather, local holidays, courier congestion, or regional delivery issues are beyond our direct control; however, our team will do our utmost to assist you.
Discreet Packaging
We understand the importance of privacy.
All TSHMYYXGS orders are shipped in discreet outer packaging. The exterior of the package will not display the TSHMYYXGS brand, product photos, or obvious product descriptions.
Your desired items will be delivered discreetly and securely, without any hassle on your part.
We use protective packaging to minimize the risk of damage during international shipping. Our goal is simple: to ensure your order arrives intact while maintaining as much discretion as possible.
Customs Declaration
For international shipments, customs declaration information may be required.
TSHMYYXGS uses neutral and appropriate product descriptions for shipping and customs purposes. Specific declaration details may vary depending on the product type, destination country, and courier requirements.
Please note that customs clearance procedures are the responsibility of the destination country or region. In some cases, import duties, taxes, or processing fees may apply.
Shipping Tracking Information
Once your order is handed over to the courier, shipping tracking information will be sent to the email address you provided at checkout.
Once the package enters the courier’s system, it may take some time for tracking updates to appear. For international orders, tracking updates may be slower during customs clearance or while the package is being transferred between logistics partners.
To inquire about the status of your shipment, please contact us at:
TSHMYYXGS@outlook.com
Duties and Import Taxes
Charges for international orders vary by destination country or region and may include import taxes, duties, or local processing fees.
These charges are beyond TSHMYYXGS’s control and are typically the responsibility of the recipient. If you are unsure about potential charges, please refer to your local import regulations.
Need Help?
To us, a TSHMYYXGS order is more than just a package. It’s part of the entire experience—from the moment you first browse our product pages to the moment the package arrives in your hands.
If your shipping information hasn’t been updated for several days, your package is showing a delay, or you’re experiencing shipping issues, please contact our customer service team.
Email: TSHMYYXGS@outlook.com
We’ll do our best to help you check your order status and communicate with the shipping carrier if necessary.
Every fantasy deserves its own unique form—and every form deserves to arrive safely.
—TSHMYYXGS Customer Service Team
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